Can I request that my personal information be deleted?

Yes. After closing your account, you can request deletion of data that is no longer needed by emailing support@myan99.games. Please note that financial records required to be kept by law will remain and cannot be deleted.

myan99 Privacy Policy

Q: How can I check what data is stored about me?

Send an email to support@myan99.games with the subject "Check My Data", or contact us via live chat on the website. Our team will review your information and send you a copy of your data within a reasonable timeframe.

At myan99, your personal information is always kept secure and handled only for specific, defined purposes.

Last updated: 29 October 2026

This Privacy Policy ("Policy") explains how myan99 ("we", "our", "platform") and players ("you", "user") who access the website at https://myan99.games collect, store, process, and protect your personal information. By continuing to use this website, you are considered to have accepted the terms of this Policy.

We are committed to handling the personal information of players in Myanmar in a lawful, accurate, and transparent manner. Data is protected using full SSL encryption, and we consistently work to maintain players' trust.

Types of information we collect
How we collect information
Purposes for using your information
Disclosure of information and third parties
Cookies and tracking technologies
Data storage and security
Protection of children's personal information
Your rights
Policy changes
Contact us
Frequently asked questions

Section 1

Types of Information We Collect

The myan99 platform collects only the information needed to provide services and maintain the security of players' accounts. The information we collect can be grouped into the following categories—

1.1 Personally Identifiable Information

Full name, date of birth, and address provided at registration
Contact email address and phone number
Login username used to create the account
National ID card photo (for KYC verification)

1.2 Financial Information

Deposit / withdrawal records (amount, date, method)
KBZPay, Wave Money, AYA Pay, CB Pay phone numbers (for processing payments)
Bank transfer records

We never store a player's full bank card number or bank login credentials at any time.

1.3 Technical and Usage Information

IP address and browser type
Device operating system and language settings
Pages visited, game history, and login session records
Referral code and traffic source data

Section 2

How We Collect Information

We collect information through the following methods—

Information you provide directly — Data you give us yourself when opening an account, completing KYC verification, making deposits / withdrawals, or submitting support requests
Automatically collected information — Technical data obtained from cookies and log files while you browse the website
Information received from third parties — Transfer confirmations from payment platforms (KBZPay, Wave Money) and data from fraud detection services

Section 3

How We Use Your Information

myan99 uses the personal data it collects only for the following purposes—

3.1 Account Management and Service Delivery

We use your information to open your account, verify access, process deposits / withdrawals, and pay out winnings.

3.2 KYC (Know Your Customer) Verification

We carry out KYC checks to comply with financial regulations and to prevent fraudulent transfers and fake account registrations. These checks also ensure that only players aged 21+ are able to play.

3.3 Security and Fraud Prevention

We use technical data to detect and block unauthorised access, account theft, and financial fraud. This protects the financial security of our players.

3.4 Customer Support and Communication

We use data from email and live chat to answer player queries, resolve deposit / withdrawal issues, and send platform notifications. Our live chat support is available in Myanmar language 24 hours a day, 7 days a week.

3.5 Service Improvement

We analyse players' gameplay patterns and access records internally to improve game selection, UI, and service quality on the platform.

3.6 Bonus and Promotion Notifications

With your consent, we notify you by email about our bonus offers, promotions, and VIP program. You can unsubscribe from these marketing emails at any time.

Section 4

Information Disclosure and Third Parties

myan99 never sells, rents, or exchanges players' personal information. However, data may be shared with trusted partners in the following categories in order to deliver our services—

Payment service providers — We share only the information required to process deposits / withdrawals with payment platforms such as KBZPay, Wave Money, AYA Pay, and CB Pay.
Security and verification service providers — Technical data may be shared to prevent fraudulent activity and to carry out platform audits.
Legal obligations — We may disclose data as required by law in response to valid requests from courts, law enforcement, or other authorized regulatory bodies acting under legal authority.

These third parties may only use data for the purposes we have specified, and are bound by agreements that include data protection policies.

Section 5

Cookies and Tracking Technologies

Our website uses cookies and similar technologies (Local Storage, Session Storage). Cookies are small text files stored in your browser that serve the following purposes—

Essential Cookies — Used for login verification, session management, and security checks. Without these cookies, the website cannot function properly.
Functional Cookies — Used to remember your language preference and other settings. Because these are saved, you won't need to set them again on your next visit.
Analytics Cookies — Used in internal surveys to understand how the website is used and to improve service quality. This data is never shared with third-party advertising networks.

You can block cookies through your browser settings. However, please note that blocking essential cookies may cause some platform features to stop working.

Section 6

Data Storage and Security

6.1 Retention Period

A player's personal data will be retained for as long as the account exists. After account closure, financial data will be kept for the period required by law, and all remaining data will be securely deleted.

6.2 Technical Security Measures

SSL/TLS encryption is applied to all data transfers
Stored financial data is protected with AES-256 encryption
Access is restricted to authorized staff only
A firewall and intrusion detection system run continuously
Regular security audits are conducted and staff receive personal data protection training

6.3 Data Breach Prevention

We implement all reasonable technical and organizational measures to protect personal data from unauthorized access, breach, or loss. Should a data breach occur, affected players will be notified by email within 72 hours.

Section 7

Protection of Children's Personal Data

The myan99 platform is for players aged 21+ only. Anyone under 21 is strictly prohibited from opening an account, making deposits, or playing games. Age is verified during the KYC process, and if a player is found to be under 21, their account will be closed immediately.

If we inadvertently collect personal data from someone under 21, that data will be deleted immediately. You may report such cases to [email protected].

Section 8

Your Rights

Every player with an account on myan99 has the following rights regarding their personal data—

8.1 Right of Access

You may request to view the information we hold about you. Once we receive your request, a copy of your data will be sent to you within a reasonable period.

8.2 Right to Rectification

If your personal data contains inaccurate or incorrect information, you may request a correction. You can update it directly through your account settings, or if that is not possible, contact us through support.

8.3 Right to Erasure

After closing your account, you may request that unnecessary data be deleted. However, financial records that must be retained under legal requirements cannot be erased.

8.4 Right to Object (Opt-out)

You can stop promotional emails by clicking the unsubscribe link in any such email. Service notifications (deposit / withdrawal confirmations) cannot be turned off.

8.5 Data Portability

You can request that your personal data be sent to you in a readable format.

To exercise these rights, email us at [email protected]. Our support team is available 24/7 in Myanmar language.

Section 9

Policy Changes

myan99 may update this Privacy Policy from time to time to reflect platform changes, legal requirements, or new services.

If there are major changes to the policy, we will notify you at your registered email address and update the "Last Updated" date at the top of this page. Continuing to use the platform after an update is published means you accept the revised policy.

Section 10

Contact Us and Privacy Policy Questions

If you have questions about this Privacy Policy, concerns about how your data is handled, or want to exercise your privacy rights—

Email — [email protected]
Live Chat — available 24/7 on the myan99.games website

We are always ready to answer your privacy questions in Myanmar language. The trust of myan99 players is the foundation of our business, and we believe that protecting personal data is at the heart of that trust.

FAQ

Questions About Data Protection

myan99 collects players' personal information only to create accounts, carry out KYC verification, process payments, maintain security, and improve service quality. We never sell data for advertising purposes.

Yes. All payment data is transmitted with SSL/TLS encryption and stored with AES-256 encryption. We never store a player's full bank card number. We connect directly with payment platforms such as KBZPay, Wave Money, and AYA Pay.

We never sell, rent, or share data with third parties for advertising. We share only the data strictly needed with payment service providers (such as KBZPay) and security service providers to deliver our services. These partners are bound by data protection agreements.

Yes. After closing your account, you can request deletion of data that is no longer needed by emailing [email protected]. Please note that financial records required to be kept by law will remain and cannot be deleted.

If cookies are blocked in your browser settings, the platform's login verification and session management functions may not work correctly. We recommend allowing at least the essential cookies so the platform works properly.

If there is a major change to the policy, we will notify you at your registered email address. You can also check the "Last updated" date at the top of this page at any time. Continuing to use the platform after an update is published means you accept the revised policy.

Send an email to [email protected] with the subject "Check My Data", or contact us via live chat on the website. Our team will review your information and send you a copy of your data within a reasonable timeframe.