All frequently asked questions answered right here

myan99 has a Cooling-Off period system. Go to Account Settings, select "Take a Break", and your access to play will be paused for the period you set. Your account will only be reopened once that period ends — you will not be able to log in and play during that time. If you have decided to stop and want to apply, contact us via Live Chat.

Self-Exclusion is a voluntary, long-term closure of your own account. You can choose to close it for 4–6 months, 1 year, or permanently. Your account will not be reopened during that period. To apply for Self-Exclusion, contact us through 24/7 Live Chat and submit your request with proof of ID.

Yes. You can set your own daily, weekly, or monthly deposit limit in Account Settings. Limits take effect immediately. If you want to increase a limit, it will only be approved after 24 hours by the support team. If you want to decrease a limit, it takes effect straight away. This helps you manage your budget better.

No. myan99 is for players aged 21 and above only. You must confirm you are 21+ when registering. If an account is found to have been opened with false information, it will be closed and the remaining balance will be subject to a decision. The 21+ rule is strictly enforced to protect family finances.

If gambling is affecting your life, relationships, or finances, please visit the myan99 Responsible Gaming page first. If you need further help, contact us via 24/7 Live Chat. Support is available in Burmese at any time.

Chasing losses to try to win back what you lost, being unable to limit your playing time, borrowing money to gamble, reduced communication with family, being unable to decide whether to play or not — these signs may indicate a problem. If you notice them, consider taking a break or looking for support services.

myan99 does not charge a commission on deposits. Depending on the payment service used, that service may charge its own fee, and the amount can vary from player to player, so please also check your Wallet App's terms. The minimum deposit amount is 3,000 Ks.

If your deposit has not arrived in your account after 15 minutes, take a screenshot of the transfer slip from your Wallet or Bank App and contact us via 24/7 Live Chat. Please provide your account name, payment method, amount, and the time of deposit. The support team will check and resolve it as quickly as possible.

At myan99 you can deposit using 5 methods: KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. The same methods are used for withdrawals. The minimum deposit is 3,000 Ks and the minimum withdrawal is 30,000 Ks. The name on your myan99 account must match the name on your Wallet or Bank account — only use your own name for all transactions.

Open the Wave Money app and select "Transfer". Enter the Wave Money number provided by myan99, fill in the amount (minimum 3,000 Ks), and note the transfer reference number. Then enter that reference number on the myan99 Deposit page. The funds should arrive in your account within 1–5 minutes. If they do not, contact Live Chat.

Yes. The myan99 platform is mobile-friendly and you can play directly from your browser without downloading an app. Local games such as 2D, 3D lottery, Shan Koe Mee, and Baccarat run smoothly on both Android and iOS, with a Burmese interface.

2D is a game where you pick a 2-digit number from 00 to 99 and wait for the drawn number. If your chosen number matches the result, you win. myan99 draws every day, so registered players can join anytime. No service can predict which number will come out — this is a game of chance, so please keep that in mind.

Shan Koe Mee is a traditional Myanmar card game where 3 cards are dealt and the total value is calculated against 10. The player with the highest number wins, making it similar to a Live Dealer game played against others. At myan99, you can play Shan Koe Mee at a Live Table with a Burmese dealer, and everything is explained in Burmese, so even new players can jump in easily.

3D requires you to pick 3 digits, so you need a more exact combination. You choose a number from 000 to 999, and if it matches, the prize is higher than 2D. The result is decided by luck, and there is no method that can calculate which number will appear — understand that this is gambling and play accordingly.

The normal withdrawal processing time at myan99 is 5 to 30 minutes. If it has gone past that, first check your Account History to see the current status of the transaction. If it is still processing, wait a little longer. If it continues to take too long, contact us via 24/7 Live Chat with your Request ID. Please note that verification checks are carried out before processing.

Yes, you can — but only after you have met the Wagering Requirement. For example, if you received a Welcome Bonus, you need to complete wagering 25 times the bonus amount before you can withdraw the bonus winnings. You can check your Wagering Progress in the Account Dashboard. Withdrawal requests will not be accepted until the requirement is met — this is the Bonus Terms policy.

The minimum withdrawal amount at myan99 is 30,000 Ks. You cannot submit a Withdrawal Request until your balance reaches 30,000 Ks. Note the difference: the minimum deposit is 3,000 Ks and the minimum withdrawal is 30,000 Ks.

No. The name on your myan99 account must match the name on the wallet or bank account you are withdrawing to. This rule is strictly enforced, and withdrawals will not be accepted if the names do not match. If there is a mismatch, please complete Account Verification and contact us via Live Chat.

Once your Withdrawal Request is submitted and account verification is complete, funds normally arrive within 5 to 30 minutes. KBZPay and Wave Money are typically the fastest. Bank Transfer may take slightly longer but should not exceed 30 minutes — if it does, please contact Live Chat.

Yes, the myan99 Welcome Bonus is available only once per account, for the very first deposit. Accounts are verified by IP address, device, and identity — please note that if you try to claim it again by opening a second account, that account may be suspended.

Yes, bonuses do expire. If the Wagering Requirement is not completed within the set period after receiving a bonus, the bonus funds will expire and be removed from your account. Once you claim a bonus, you can check the Bonus Expiry Date in your Dashboard. If the expiry is approaching, please contact Live Chat.

Open an account at myan99 and make your first deposit — once the deposit is confirmed, you can claim the 200% Welcome Bonus straight away. For example, if you deposit 20,000 Ks, you receive 40,000 Ks in bonus funds, giving you a total balance of 60,000 Ks. To withdraw, you must complete wagering of Bonus 40,000 Ks × 25 = 1,000,000 Ks. The maximum bonus is 200,000 Ks — if you deposit 220,000 Ks, your balance will be 420,000 Ks and the required wagering will be 5,000,000 Ks.

A Wagering Requirement (25x) means you must wager the bonus amount 25 times in bets before you can withdraw the bonus winnings. For example, Bonus 40,000 Ks × 25 = 1,000,000 Ks must be wagered before withdrawal is allowed. Note that only the bonus amount is counted in the calculation, not the deposit amount.